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The ExcessUPS Limited Warranty


1. What warranties does ExcessUPS, Ltd. (“we” or “us” or “our”) provide with my batteries and refurbished Uninterruptible Power Supply (“UPS”)?

All of our UPSs come with brand new batteries, and we provide a free 1 year warranty (our “Free Warranty”) that covers both your new UPS batteries and the UPS itself. Our Free Warranty starts on the purchase date and extends for 1 year.


2. What does your Free Warranty cover?

We guarantee that the UPS and the batteries inside are free of defects in material and workmanship.


3. Does your Free Warranty cover me if I only purchase batteries?

Yes. All ExcessUPS batteries are brand new and covered by our Free Warranty.


4. Can I extend my warranty?

Yes. You can purchase an Extended Warranty (our “Extended Warranty”) that extends coverage for an additional 1 or 2 years after the Free Warranty expires. The Extended Warranty covers defects in material and workmanship in the UPS and the batteries.


5. What is not covered under our Free and Extended Warranties?

A. General Exclusions

i. Warranty transfers to others.

The Free and Extended Warranties (together, the “Warranties”) only apply if you purchase products from us and are the end-user of those products. The warranties are not transferable or assignable.

ii. Abuse and natural forces.  

The Warranties do not cover a battery or UPS that is damaged or destroyed as a result of one or more of the following: (I) willful abuse, misuse, physical damage, neglect, or (II) 
natural forces such as wind, lightning, hail; damage due to fire, collision, explosion, vandalism, theft or penetration.

B. Battery Specific Exclusions

i. End of battery life.

The Warranties do not cover a battery reaching its normal end of life, which may occur prior to when the Warranties expire. A battery can deliver only a fixed number of usable charge cycles over its lifetime and is considered to have reached its normal end of life if the application uses up all of these charge cycles, regardless of the time the battery has been in service.

This means we reserve the right to deny a claim under the Warranties if we determine the battery has reached the end of its normal end of life, even if the claim is lodged within the applicable warranty period.

ii. Improper care.

The Warranties do not cover batteries where: the battery top decorative cover has been removed, the battery has been opened in any manner, there has been overcharging, undercharging, charging or installing in reverse polarity or there has been improper maintenance.

The Warranties also do not cover batteries that have been deeply discharged via a parasitic load or mishandled (e.g. where the terminals have been used for lifting or carrying the battery) or where trickle chargers that do not have a regulated and appropriate trickle charge have been used. Damage due to failure to properly install the battery or repair or attempted repair of the battery unless expressly requested by our customer service team is also not covered.

ii. Improper cleaning.

Coverage is void where there has been use of any type of oil, organic solvent, alcohol, detergent, strong acids, strong alkalis, petroleum-based solvents or ammonia solution to clean the battery covers or battery tops.  

iii. Electrical qualities.  


Normal or accelerated deterioration in the electrical qualities due to operating or application conditions is not covered. 


iv. Battery capacity.

Coverage is void where the battery is used in applications for which it was not designed, including for an application that requires higher cranking power or a greater reserve rating than the battery is designed to deliver. 


C. UPS Specific Exclusions

Improper care. The Warranties do not cover UPSs where damage is caused by improper application, storage in an unsuitable environment, wrong or inadequate electrical current or connection, inappropriate on-site operating conditions, repair by non-ExcessUPS designated personnel, accident in transit, tampering, alterations, a change in location or operating use or installation contrary to ExcessUPS recommendations or specifications, or if the original serial number has been altered, defaced, or removed.


6. If my UPS or battery is not working what should I do?

First, please test the battery to determine whether the battery just needs a charge. If the problem persists, please contact us and we will troubleshoot and try to fix the issue. If we can’t fix it we will issue a return authorisation number and ship you a replacement that is the same or better. We'll also send you a FedEx Ground label so you can ship the problematic battery and/or UPS back to us at no charge.

Please note that we can't process any returns until you contact us and we issue a return authorisation number.


7. If I receive a new battery or UPS under the Free Warranty or the Extended Warranty, do I get additional warranty coverage?

Batteries and UPSs replaced under the Warranties only carry the remainder of the original warranty period. For example, if you purchase a UPS on January 1, and we replace it six months later on June 31, your replacement UPS’ warranty will extend for 6 months from June 31 to December 31.


8. Who decides whether there is a defect?

Determinations of whether there is a defect are made at our sole discretion. Our acceptance of any items shipped to us is not an admission that the items are defective.


9. What are the other limitations on the Warranties?

To the extent permitted by law, this limited warranty is in lieu of all other warranties including statutory or warranty of merchantability or fitness for a particular purpose. To the extent such warranties cannot be lawfully disclaimed, we limit the duration and remedies of such warranties to the duration and remedies of this warranty.

Our exclusive liability for breach of warranty is to replace the battery within the warranty period. In no event will we be liable for any loss or damages of any other kind, whether direct, incidental, consequential, exemplary, special or otherwise. This includes, but is not limited to, any removal or installation expense, loss of time or profits, external circuit breaker resetting or maintenance or service costs.

This warranty shall be governed by and interpreted in accordance with the laws of the Province of Ontario, Canada without regard to the Province of Ontario, Canada conflicts of laws rules. The United Nations Convention on Contracts for the International Sale of Goods signed in Vienna in 1980 shall not apply to this warranty. No employee or representative of ExcessUPS, Ltd. is authorized to make any warranty in addition to those made in this agreement.